You know that it's hard to keep going when things don't work out as an entrepreneur. But, when you are resilient, you can continue to bounce back.

Maintaining a positive attitude enables you to maintain resilience in the face of failure and draws on three components: knowing that things will eventually work out; self-efficacy (the belief that it is up to you to make things work); and hope (the idea that things will work out).

Did you know that there are days when even the most successful business has to deal with tough customer service situations? For example, a client might turn down your offer because they have signed up for another similar product. If this happens, how do you handle the situation? Do you feel anxious and down, or do you remain calm? What will you do?

The solution is resilience. You need to become resilient so that these situations won't knock you off track and make them stop being a problem for you. With resilience, they can even become opportunities!

When facing...